Senior Associate - SOC Analyst - Cybersecurity / Managed Security Services - Hong Kong

Role Overview

PwC is seeking an L1 SOC Shift Analyst to monitor, investigate, document, and escalate cybersecurity alerts for assigned clients. The role requires accurate ticket handling, clear communication, dependable shift coverage, and adherence to client-specific procedures.

Key Responsibilities

Monitor security platforms, alert queues, and ticketing systems.

Perform initial investigation and triage of cybersecurity alerts using available logs and information.

Classify, prioritize, document, and update tickets according to client procedures and applicable SLAs.

Close false-positive or non-actionable alerts with appropriate justification.

Escalate suspicious, confirmed, high-risk, or time-sensitive activity to senior analysts or SMEs.

Maintain ownership of assigned tickets until closure, escalation, or proper shift handover.

Provide complete handovers covering outstanding cases, client requests, and required follow-ups.

Communicate clearly and professionally through approved client-facing channels.

Follow relevant SOPs, investigation playbooks, and escalation procedures.

Report unclear or outdated procedures and apply feedback from ticket reviews.

Participate in training and develop proficiency in assigned security tools and client environments.

Maintain reliable attendance and punctuality in accordance with shift requirements.

Required Qualifications

Diploma or degree in cybersecurity, information technology, computer science, or a related discipline.

Fundamental knowledge of cybersecurity, networking, endpoints, log analysis, and alert investigation.

Strong analytical, problem-solving, documentation, and communication skills.

Ability to follow procedures, manage multiple priorities, and work rotating shifts.

Strong attention to detail, accountability, and willingness to learn.

Preferred Qualifications

Experience in a SOC, cybersecurity monitoring, IT operations, service desk, or incident-response environment.

Familiarity with SIEM, EDR, ticketing, threat-intelligence, or other security-monitoring platforms.

Knowledge of MITRE ATT&CK or similar frameworks.

Entry-level cybersecurity certifications are advantageous.

Experience in managed services or client-facing operations is beneficial.

Key Competencies

Analytical thinking and alert investigation

Accuracy and ticket ownership

Clear communication and client-service orientation

SLA awareness and effective escalation

Dependability, teamwork, and shift discipline

Work Arrangement: Rotating shifts, including nights, weekends, and public holidays where required