Assistant Manager, Cloud Management

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

PURPOSE

Lead and manage Cloud (AWS) Operation team to support FWD Group and BU to achieve business targets and goals

To build a deep understanding of key business areas around the region to plan, develop and implement) infrastructure solutions that will deliver corporate and service specific objectives and meet the strategic priorities of the BU

Develop, and maintain infrastructure automation solutions using Ansible/ Terraform/ CloudFormation to support cloud operation

Become a domain area expert in Cloud management

KEY ACCOUNTAIBILITIES

Evaluate, respond to, and resolve service issues, design tools and automation to prevent problem recurrence

Assist all support teams and services with cloud (AWS) questions, systems settings, problem resolution

Provide support to manage security-related settings of cloud (AWS) environment

Work with developers, security team and other project teams to create and maintain the cloud (AWS) infrastructure

Participate to create and maintain automated monitoring and reporting of cloud (AWS) infrastructure health, performance and cost control

Manage the monitoring, updating, optimization, redundancy, stability of cloud (AWS) systems

Implement Infrastructure as Code to improve accuracy and efficiency of cloud (AWS) operations

Participate in any cloud (AWS) projects deemed necessary by the organization

Ensure the team follow the Standard Operating Procedure (SOP) in day-to-day operations

Lead the cloud (AWS) operation team to provide day-to-day support of FWD Group & BU and 7x24 hours support for business systems and ensure the shared service provided meet defined SLA

Manage implementation of cloud program by coordinating all project management activities

Establishing strong relations and partnerships with major vendors and system integrators to work with them in maximizing FWD’s investment in new technology

QUALIFICATIONS / EXPERIENCE

Degree holder in Computer Science / Information Technology or equivalent with more than 6 years of relevant experience which 2 years in managerial level

ITIL foundation certification with relevant experience in this area

Holder of professional qualification(s) preferred, e.g. AWS/ Azure certification is highly desirable

Solid experience in in regional hybrid environment, multi availability zones and multi landing zones environment

Experience and knowledge of containers, orchestration tools and container administration, e.g. AWS EKS, Kubernetes, Infrastructure as code (Ansible / Terraform) etc

KNOWLEDGE & TECHNICAL SKILLS

Project management skill is preferred

Advanced level in cloud (AWS) services, preferable with knowledge in multiple AWS services such as Compute, Storage, Containers, Serverless, Analytics, Database, Management & Governance

Knowledge of Infrastructure as Code tools like Ansible, Terraform

Ability to participate in fast-paced DevOps and Engineering teams within Scrum agile processes

Excellent verbal and written communication skills in English

Perseverance and rigor in the tasks to accomplish

Ability to respect his commitments, prioritize tasks and follow procedure

Oriented on teamwork, collaboration and knowledge sharing

Excellent problem solving skills

Autonomy