System Analyst

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

PURPOSE

To bridge business requirements and technology solutions with the focus on Employee Benefit business by analysing, designing, implementing, and supporting systems that improve business efficiency and user experience

KEY ACCOUNTABILITIES

Analyze business requirements and translate them into scalable, secure, and maintainable technology solutions

Lead application design, development, testing, deployment, and support activities throughout the SDLC

Ensure solution quality through effective design reviews, testing, documentation, and adherence to engineering standards

Collaborate with business stakeholders, vendors, and technical teams to deliver projects and enhancements successfully

Participate in Agile delivery processes and contribute to continuous improvement initiatives

Drive adoption of DevOps, CI/CD, automation, and AI-assisted development practices to improve delivery efficiency and software quality

Support production systems and ensure timely resolution of incidents and operational issues

Provide technical guidance and knowledge sharing support to team members and vendors

Recommend solution designs, integration approaches, and implementation strategies that align with business objectives and enterprise standards

Address any communication gaps between product owners, designers, quality assurances, etc. to minimize the knowledge gap and deliver the solutions with the right mutual understanding and logics

Manage to achieve No "Unsatisfactory" result in compliance and security audit

Manage to close identified improvement items in the compliance and security audit report within the timeline

QUALIFICATIONS / EXPERIENCE

Bachelor's degree or Higher Diploma in Computer Science, Information Technology, Software Engineering, or a related discipline

Minimum 5 years of application development experience

Candidates with equivalent qualifications and relevant experience will also be considered

KNOWLEDGE & TECHNICAL SKILLS

Core Technical Skills

Strong knowledge of Java, Spring Boot, RESTful API, and enterprise application development

Strong understanding of database design, SQL, and application integration

Understanding of software architecture principles, design patterns, and secure coding practices

Familiarity with Agile software development lifecycle and engineering best practices

Experience with source code management, code review, and quality assurance processes

Good command in both written & spoken English or Cantonese (Mandarin)

AI & Modern Engineering Skills

Experience using AI-assisted development tools (e.g., GitHub Copilot, ChatGPT, Microsoft Copilot, or similar solutions) for code generation, code review, documentation, testing, and productivity improvement

Ability to evaluate and adopt emerging technologies to improve delivery effectiveness and software quality

Preferred Technical Skills

Experience with front-end technologies such as React

Experience with cloud platforms such as Azure, AWS, or GCP

Experience with container technologies such as Docker and Kubernetes

Experience with CI/CD and DevOps practices

Experience with workflow or BPM platforms such as Flowable

Experience with event-driven or microservices architecture

Experience with observability, monitoring, and performance optimization tools

Personal Attributes

Strong analytical and problem-solving skills

Effective stakeholder management and communication skills

Ability to work independently and collaboratively in a fast-paced environment

Strong ownership, accountability, and continuous learning mindset