Director, Group Investigation

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

PURPOSE

Responsible to support VP Group Compliance for Whistleblowing (WB), Misconduct, Fraud and other investigations.

KEY ACCOUNTAIBILITIES

Group Office

Responsible for investigation of WB, misconduct and fraud cases, as well as other investigations

Prepare investigation reports to ensure compliance with the internal and external requirements/ standards. Ensuring timeliness, consistency and accuracy of investigations as well as proper record/filing of investigations

Handle/review the correspondence on enquires/requests received from regulators/Law Enforcement Agencies (LEA). Assist in the execution of the Dawn Raid plan

Conduct gap analysis/assessments on new internal/regulatory requirements/changes

Establish, implement and enhance fraud risk management policies, program, risk assessment, KRIs, monitoring, reporting and analysis

Develop the Group-wide oversight/monitoring to ensure effective processes and control procedures and overall capabilities to identify, assess and mitigate fraud risks

Provide training to staff as appropriate

Business Units

Review in-scope WB, misconduct, fraud, sales conduct and other investigation reports prepared by BUs to ensure compliance with internal and external requirements/standards. Provide oversight, guidance and, where required, lead or support such investigations. Monitor country reporting of such investigation cases, ensuring timeliness, consistency and accuracy as well as proper record/filing

Support localizing the Group Policies/Standards relating to investigations, collaborating with various stakeholders to ensure smooth launch

Monitor liaison with LEAs. Provide assistance/advice to staff when handling requests from LEAs

Co-ordinate with countries to implement and enhance Group-wide fraud risk prevention and detection infrastructure, analysis and investigations

Review, advice and challenge fraud risk assessment of BUs

Manage and support fraud incidents and all other internal review findings, oversee the quality of root cause analysis and mitigation actions and risk remediation matters

Support training to staff as appropriate

QUALIFICATIONS / EXPERIENCE

Bachelor’s degree in Law, Accounting or Business

+7 years of complaint/investigation related working experience in financial institutions in Asia

Relevant experience in dealing with regulators/LEA such as Hong Kong Insurance Authority, Hong Kong Police Force and ICAC

Familiar with insurance related legislation and regulatory requirements in Hong Kong

KNOWLEDGE & TECHNICAL SKILLS

Able to work independently under pressure and as a team player

Direct experience of managing internal and external stakeholders in multi-cultural environments

Cantonese speaking skill. Good communication and interpersonal skills

Strong analytical and problem-solving skills

Willingness to travel