Technical Management Engineer (m/f/d)

工作内容
Position: Technical Management Engineer (m/f/d)
Location: Munich, Germany

Your mission
As a technical Management Engineer, you will be at the forefront of GoodWe’s technical support, providing Level 2 service to customers and assisting the local Level 1 hotline teams with escalated issues. You will also support the training of the L1 team, ensuring continuous improvement in service delivery. In this role, you will be a key part of the Benelux regional team supporting our sales growth and maintaining customer loyalty.

A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams.

This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in the Europe.

Your main responsibilities
Support the training of the Level 1 hotline, ensuring high performance and technical proficiency.
Act according to service KPIs and processes, with a strong focus on customer satisfaction.
Provide direct technical support to GoodWe distributors and installers through remote and on-site training, commissioning, and troubleshooting.
Analyse product issues and escalate to Level 3 when needed
Conduct customer installation and service training sessions, both online and in-person.
Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.
Responsible for managing major regional issues, contact with various countries to clarify critical technical problems;
Communicating with headquarters to confirm solutions and guiding on-site implementation.

任职条件
Your Profile
A technical background, such as a bachelor’s degree or professional certification in electrical engineering, communication technology, or a related field.
Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe.
A passion for solving complex technical challenges.
At least 3 years of experience in technical support, ideally within a technical or engineering environment.
Enjoys cross-border collaboration and working with international teams and customers.
Structured, results-oriented approach with a strong focus on customer service.
Customer oriented mindset.
Fluent in Germany, English and Chinese.
Experience in solar, PV, inverters, energy storage, or the utility sector is an advantage.
Willingness to travel.

What we offer
Unique opportunity to join a truly diverse & international, ambitious and rapidly growing GoodWe Europe team.
Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
Passionate work environment with flat hierarchies and fast decision making
Have fun and do something meaningful & make a difference!!!