Service Manager

工作内容
About Goodwe

GoodWe is a world-leading PV inverter manufacturer and smart energy solution provider, founded in 2010. The company offers a wide range of inverters, spanning from 0.7kW to 350kW, catering to various energy needs across residential, commercial and industrial, and utility sectors. With a strong and long-standing presence in the solar market, GoodWe's PV inverters have been installed in over 100 countries, achieving a cumulative installation of 100 GW as of Q1 2025. GoodWe currently operates manufacturing facilities across four locations globally, with an annual production capacity of 35 GW for PV inverters and 2.1 GWh for batteries, making it one of the leading companies in the global renewable energy industry. Committed to being a comprehensive solution provider, GoodWe offers an extensive product portfolio that includes inverters, lithium batteries, PV building materials, EV chargers, heat pumps, and smart energy management system (SEMS). To learn more about GoodWe, please visit: https://en.goodwe.com/

The Role：Service Manager

This position is based in Ho Chi Minh City, Vietnam with periods working from home and travel based on real requirement.

Key responsibilities

Responsible for the tele- and on-site technical support and after sales support.
Commissioning, troubleshooting, firmware/hardware updating of PV string, Hybrid / storage inverter and BESS.
Reporting and following up with head office in relation to product failure with clear descriptions
Evaluating PV plant performance by studying operation data on a regular basis
Pro-actively work with installers & retailers and provide them best-in class customer experience.
Regular follow-ups on the technical issues and build a healthy relationship with installer & retailers.

任职条件
Qualifications & Requirements

Bachelor degree or above: must be electrical or electronics background.
Preferred minimum 1 year of working experience in the solar industry especially dealing with product trouble shootings
Strong ability to analyze and solve problems independently.
Reliable and self-motivated
The ability to learn new technologies quickly
Strong Microsoft office skills
Ability to work effectively in a team environment,
Excellent communication skills
A friendly, positive and customer-driven attitude
Excellent time management and organizational skills
Adapt to frequent travel