Sales Specialist, Quotations & Communications

DHL Express - Connecting People Through Quality and Exceptional Service

DHL, a leader in express delivery since 1969, operates in over 220 countries and territories. We strive to be the Employer of Choice and a Great Company to Work for All, creating value for our People, Leaders, Customers, Suppliers, and Communities. Recognized as the No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, we maintain the highest standards of excellence.

We are transforming our operations by embracing digitalization and prioritizing sustainability. Our commitment to diversity, equity, inclusion, and belonging ensures that every individual’s contributions are valued. Join our "Insanely Customer Centric" Team and become a Certified International Specialist—together, we can make a meaningful impact. Start YOUR career with DHL today!

Work Location: Chek Lap Kok

How will you contribute to the success of DHL?

Provide sales support through email and telephone quotation requests direct from customers and GSAs

Share the processing of quotations for CNA customer accounts

Keep up to date on all our products and services, the DHL air network and RCG capabilities

Liaise daily with the Capacity Mgt team on areas of low/medium/high levels of available capacity in order to manage the pricing levels in a dynamic environment

Process quote requests and follow up on responses, keep logs of lost/won opportunities

Keep up to date on the daily reports to ensure knowledge and awareness of the day-to-day issues and contingencies

Negotiate on spot rates and contract rates in conjunction with the Rev Mgt and the relevant Sales Manager in order to win the business at the right price for the customer and for DHL

Keep up to date on industry news and market and customer behaviors

Keep the customer database up to date with details of potential opportunities and pipeline

Understand and work towards achieving the departmental KPIs to ensure targets are met

Interpret the DHL network schedules, and have comprehensive knowledge of aircraft types, ULD types and network, aircraft, origin and destination restrictions

Complete any mandatory Compliance training

MEA, SEA, CNA and CN communications and Ops updates – e.g. new sales manager recruited, request to add extra plastic sheets to all transit and import shipments to Japan, MyACSBill comms, sale validation comms cascade in region

AP website updates, including GSA contacts management and regular Cargo Fuel Surcharge updates

GSA brand management – e.g. communicating branding requirements to recently appointed TPE GSA, the same with new Gabon GSA, GSA workshop branded items, Vietnam GSA LinkedIn post brand approvals

Event management and branding – HK & CN customer dinners, other regional events

Branded items for sales teams

Miscellaneous – creating customer decks, monthly comms meetings with global comms to align workflows and processes, etc.

Do you have what it takes?

University degree; analytical experience in cargo or pricing acceptable

3-5 years cargo sales or revenue management experience; analytical background mandatory

Fluent in spoken and written English. Cantonese beneficial

Strong interpersonal & communication skills are critical for success.

Customer orientated

Quality orientation (accurate, timely)

Conceptual thinking

Presentation skills

Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited / DHL Aviation (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance”) and DHL’s Personal Data Protection Policy (Express) (the “Policy”) at https://www.dhl.com/hk-en/home/footer/local-privacy-notice.html

By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment, application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing.