Export Agent, Gateway

We Offer

Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Purpose of the Role

Capacity management, including cargo planning optimization, daily capacity supply balancing, network optimization

Cost management, including BSA utilization, daily spot procurement, cost leveraging

Coordinate and support commercial teams on business development and customer experience

Coordinate and support operation and customer service teams to ensure process efficiency and effectiveness

Ensure system update, integrity and accuracy on file levels

Familiar and understanding of special cargo handling (such as DG, Dutiable, High Value, Project Vehicle, etc...)

Key Responsibilities

1. Serve as primary contact of airline reservation team and CX team

Work with airline to confirm the usage and the cost of the airline capacity

Work with CX team thru TMS system and daily communication. It is ensured that the appropriate flight details is provided and meet the service commitment.

Develop strong relationship with internal and external counterparts

2. Well manage the air flight services to meet customer needs

Monitor and manage the full shipment lifecycle (order → delivery → closure)

Ensure visibility and proactive updates on all critical milestones

Identify risks (capacity, delay, customs, documentation) and trigger mitigation actions early

Ensure timely and high-quality pre-alerts, milestone updates, and POD closure

3. Exception & Service Recovery Management

Coordinate with OPS, CX team, and airlines/coloaders to drive fast resolution and recovery

Communicate clearly and proactively with customers on issue status and recovery plan

Capture lessons learned and support continuous improvement initiatives

4. Process Governance & Customer SOP Adherence

Ensure execution in line with customer SOP / IOP and global standards

Monitor KPIs and service performance for assigned accounts

Support implementation of customer-specific solutions and process improvements

Drive compliance with “Standard is the Standard” principle

5. Cross-functional Coordination

Coordinate closely with:

Operations / CX team

Origin / Destination offices

Finance / Billing teams

Ensure smooth information flow and alignment across all stakeholders

6. Commercial & Financial Awareness

Support billing accuracy (customer billing & ICB validation)

Ensure cost visibility and profitability awareness (GP per file mindset)

Highlight potential revenue leakage or cost discrepancies

What We Are Looking For

1. Education Level: HKCEE and DSE or above

2. Minimum 5 years in Air Freight / Logistics / Customer Service / Air Operation role

3. Fluent in English and Mandarin

4. Strong written and verbal communication skills

5. Familiar with different systems, such as CargoWise, SAP, Microsoft office

6. Good understanding of air freight E2E processes

7. Core Competencies

Effective control the air freight cost

Fully utilization of the space usage

Problem Solving & Decision Making

Communication Effectiveness

Execute Management team instruction proactively

End-to-End process mindset

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.