Group Customer Services Manager / Deputy Group Customer Services Manager (Group CS)

Responsibilities:

Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services model

Processing the account maintenance of Corporate Banking customers and provide customer services support function

Responsible for implementation and execution of projects, formulation of workflows, continuous monitoring and enhancement of services quality and pledges

Deliver tailor-made and one-stop quality services by closely following up client's needs and requirements

Work as a team player with other partner teams to conduct business analytics, review product and services mix in order to enhance customer satisfaction and experience

Requirements:

Degree holder or above

At least 2 years experience in corporate banking or cash management services in customer service or operations functions

Familiar with cash management related products and platforms

Excellent interpersonal and communication skills.

Excellent analytical and numerical skills.

Proficient in Microsoft Office including Excel Macro

Good command of both spoken and written English and Chinese. Mandarin is an advantage