Customer Service Manager (Corporate Banking)

Responsibilities:

Serve as a dedicated customer contact point to deliver quality end to end after-sales services to the bank’s high net worth corporate and FI customers

Deliver tailor-made and one-stop quality services by closely following up client’s needs, conducting case investigation and system testing

Serve as a client advocate to drive internal departments to deliver the best in class services to clients

Responsible for implementation and refinement of different professional banking services, formulation of workflows, continuous monitoring and enhancement of services quality and pledges

Conduct regular services calls / service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities

Work as a team with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth

Ensure compliance of the Bank’s policies, related banking ordinances, and other statutory and regulatory requirements

Requirements:

Degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification

At least 4 years of solid corporate client service / relationship management experience in banking industry in which 2 years of the above experience relate to cash management, remittance, corporate internet banking, account opening and maintenance

Previous experience in management role or multi banking operations functions is an advantage

Excellent interpersonal and communication skills

Excellent analytical and numerical skills

Proficiency in Microsoft Office; possessing knowledge of Excel Macro is an advantage

Good command of both spoken and written Chinese and English. Putonghua is an advantage