Operation Manager (Precious Metal)

Responsibilities:

Oversee, coordinate, and manage precious metals business operations including settlement monitoring, inspection, and risk management oversight

Handle product settlement and custody operations; assist front-line units in developing new businesses/products; perform reconciliation tasks

Manage personnel administration, risk management, productivity optimization, process improvement and administrative work for the assigned business team

Establish comprehensive management systems to supervise business operations, ensuring legal compliance and safe/efficient operation

Assist senior management in researching process improvement methods to reduce operational risks; regularly update work procedures, guidelines and regulations to enhance institutional frameworks

Support system requirement formulation for senior management; participate in user acceptance testing activities

Authorize work documents within authority scope; handle authorized transactions; assist in tracking and resolving business errors

Collaborate with front-line marketing teams by visiting clients to introduce product operation processes and follow-up on client service needs

Complete other assigned tasks from superiors

Requirement:

University degree or above

Solid understanding of fund settlement principles/rules with basic knowledge of fund transfer methods and industry practices

Basic knowledge of SWIFT/CHATS operational rules/message requirements and payment/clearing correspondent bank relationships

Strong risk management awareness combined with banking business expertise

Demonstrated experience in administrative planning work

Excellent organizational/analytical/coordination/communication problem-solving abilities

Bilingual proficiency in written Chinese/English with trilingual (Mandarin/Cantonese/English) communication skills

Proficient in Chinese/English text input capabilities

Familiarity with internet usage and standard office software (MS Word/Excel/PPT)