锦鲤求职岗位描述
Responsibilities:
Champion the one-stop personal banking services at Contact Centre
Deliver quality services to customers through inbound/outbound calls and e-Channel, and grasp opportunities to cross-sell appropriately
Identify and develop long-term customer relationship with existing and prospective customer
Provide relevant and suitable products and services to meet customers’ financial needs in order to achieve business targets
Address customer feedback / complaints professionally
Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
Requirements:
Diploma or above is preferred
Qualifications of IIQE and HKSI
Sound knowledge and at least 4 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products
With strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques
Customer-focused, independent, self-motivated and able to work under pressure
Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
Proficient in PC applications, such as MS Office and Chinese inputs
May required on-shift duty as needed
Applicants with more experiences will be considered as Personal Banking Manager (Contact Centre)