Assistant /Deputy Branch Operation Manager

Responsibilities:

Supervise and support counter service to ensure service quality and operating properly;

Assist the branch managers to plan, execute and manager the counter services

Monitor and check daily counter transactions to ensure that the branch operates in accordance with the policies, guidelines and procedures;

Handle customer inquiries and complaints to provide quality customer services;

Serve as the communication channel between the branch and other functional units.

Provide recommendations on improvement of operation by collecting the opinions of subordinates and customers.

Requirements:

Diploma holder or above, with qualification in HKSI preferred

At least 2 years relevant banking experience

Sound knowledge of banking operations and related policies

Strong communication and negotiation skills with good command of English and Chinese, including Putonghua

Ability to handle customer complaints