Branch Operation and Administration Manager

Responsibilities:

Supervise branch operation team to ensure smooth and efficient day-to-day operations with emphasis on quality banking services

Assist the Branch Manager to achieve the designated business targets through active formulation and implementation of business plans

Optimize workflow of the supervised business routine, so as to enhance operating efficiency and cost-effectiveness

Negotiate, coordinate and work closely with relevant internal and external parties to enhance teamwork

Develop long-term banking relationships with customers, identify existing and prospective customers' needs of financial services,

Handle customers’ complaints, monitor the service quality and strive for continuous improvement

Monitor branch operation to ensure full compliance with the Bank's policies, related banking ordinances, and other regulatory requirements

Perform other duties as delegated and assigned by the management

Requirements:

Degree holder or above, with qualifications in IIQE & HKSI

At least 5 years relevant experience in banking, in which at least 1 year management experience;

Strong organizational, analytical and problem solving skills

Sound knowledge of banking operations and related policies, legal and regulatory requirements

Strong communication and interpersonal skills with good command of both spoken and written English and Chinese, including Putonghua

Proficient in MS office applications including Word, Excel, PowerPoint and Chinese word processing