Project Support Officer

Job Scopes

• Oversee daily helpdesk operations and ensure compliance with all defined SLAs (e.g., First Call Resolution, email response rates, call attendance).

• Serve as the escalation point for VIP and VVIP support for trading floor users and senior management.

• Govern the Knowledge Base (KB) to improve the first-call resolution rate.

• Coordinate remote support arrangements during severe weather conditions.

Job Requirement

- Higher-Diploma / Degree in Information Technology or related discipline.

- Technical proficiency in supporting Windows 10/11, iOS, and client-side peripherals.

- Hands-on experience with IMAC workflows and break/fix resolution.

- Professional demeanor suited for VIP/VVIP and trading floor support.

- Strong communication skills in both written and spoken Chinese and English.

- Working Windows: Mon – Fri, 08:00 to 19:00; Sat, 08:00 to 13:00

- Working Location: Customer Office