岗位描述
Job Responsibilities:
Answer or redirect calls to Sales Managers and manage customers’ inquiries or messages when necessary;
Follow up on all confirmed group bookings to ensure necessary arrangements are made well in advance according to their requirements;
Prepare regular reports, including daily and weekly event reports for all concerned departments;
Supervise the proper maintenance of the filing system;
Perform related duties and special projects as assigned;
Establish and maintain good employee relations;
Assist the Sales Manager in handling inquiries and F&B reservations.
Job Requirements:
Post-secondary Certificate, Diploma, Associate Degree, or above;
Good command of written and spoken English and Chinese; proficiency in Mandarin is an advantage;
Customer-oriented with strong interpersonal and communication skills;
Good PC knowledge, and immediate availability is preferred.