Retail Training Manager - Givenchy

Key Responsibilities

FLOOR COACHING & DELIVERY

Deliver training sessions and coaching in boutiques across USA— present, energised, engaged and brand-aligned

Conduct floor observations and give precise, constructive feedback to individuals and team managers

Adapt style and tone to different audiences — from new joiners to senior sales associates

Be a visible, credible, and inspiring presence in every boutique you visit

PROGRAMME IMPLEMENTATION

Roll out HQ-designed training programmes with fidelity and local relevance

Plan and manage your training calendar across the zone

Brief and support store managers before and after training sessions

PERFORMANCE TRACKING

Monitor and report training KPIs: floor observation scores, behavioural assessments, post-training surveys

Identify underperformance patterns and escalate with solutions, not just problems

Share field observations and store-level insights with the HQ training team

YOUR BEHAVIOURS

Coach first, present second — real impact happens one-to-one on the floor

Be curious and rigorous: know the programmes deeply and the stores even more

Build trust with store teams through consistency, fairness, and genuine care for their growth

Represent the Maison at the highest standard — in conduct, dress, and presence

Profile

Minimum 5 years in luxury retail, with strong floor experience and genuine passion for coaching

Proven ability to deliver training and coaching that drives visible, lasting behaviour change

Deep understanding of selling ceremony, client experience, and luxury service standards

Energetic, credible presence in boutique — able to inspire teams and earn trust quickly

Strong organisational skills: able to manage a complex travel and delivery calendar

Curious, humble, and committed to continuous improvement — for self and others

Fluent in English; additional languages a strong asset