锦鲤求职岗位描述
Job Duties & Responsibilities
Operation management
⚫Security first, 0 accident
⚫Lead distant repair team to ensure all digital clients a good repair experience on accurate quotation prepared, well listened, communicated and supported.
⚫Lead intake team to guarantee all repair products registered accurately, all quotations provided on time, support to retails and supply chain on care issues solving efficiently.
⚫Build good connection with retail, work as bridge between business and care service.
⚫Work closely with central care team and all zone care service centers to have regular exchange on problems solving, good practices sharing and duplication
Project management
⚫Based on global and local strategic focuses, make clear yearly projects, encourage and support team to launch projects successfully together.
⚫Continuous improvement on process, efficiencies, solutions and service categories with creativity and data driven.
Team management
⚫Recruit, train and build an active, self-motivated and united team.
⚫Coach team to be clear of their development plan, find self motivation and reach win-win both for company and team members.
Key Requirements & Competencies
⚫Bachelor degree or above
⚫Be familiar with Office software, Power BI/AI tool is a plus
⚫Standard Mandarin, Master written and oral English communication skills
⚫Projects management experience is necessary
⚫Proactive client excellence awareness and service skills
⚫Sincerity
⚫Practical
⚫Humble
⚫Proactive attitude, Open mind, active communication and fast learning
⚫High responsibility and dare to try
⚫Good at teamwork, with commercial mindset and can work under pressure
-------------------------------------------
Job Duties & Responsibilities
Operation management
⚫Security first, 0 accident
⚫Lead distant repair team to ensure all digital clients a good repair experience on accurate quotation prepared, well listened, communicated and supported.
⚫Lead intake team to guarantee all repair products registered accurately, all quotations provided on time, support to retails and supply chain on care issues solving efficiently.
⚫Build good connection with retail, work as bridge between business and care service.
⚫Work closely with central care team and all zone care service centers to have regular exchange on problems solving, good practices sharing and duplication
Project management
⚫Based on global and local strategic focuses, make clear yearly projects, encourage and support team to launch projects successfully together.
⚫Continuous improvement on process, efficiencies, solutions and service categories with creativity and data driven.
Team management
⚫Recruit, train and build an active, self-motivated and united team.
⚫Coach team to be clear of their development plan, find self motivation and reach win-win both for company and team members.
Key Requirements & Competencies
⚫Bachelor degree or above
⚫Be familiar with Office software, Power BI/AI tool is a plus
⚫Standard Mandarin, Master written and oral English communication skills
⚫Projects management experience is necessary
⚫Proactive client excellence awareness and service skills
⚫Sincerity
⚫Practical
⚫Humble
⚫Proactive attitude, Open mind, active communication and fast learning
⚫High responsibility and dare to try
⚫Good at teamwork, with commercial mindset and can work under pressure