锦鲤求职岗位描述
工作内容
-The person will play a key role in ensuring the efficient management of the local customer service operation, maintaining service quality standards, leading and developing the local team, and supporting the future development of the China market.
任职条件
• Good communication skills in English (Mandarin proficiency a strong asset, given the local team and market).
• Previous experience in a similar customer service or contact center management position.
• Proven positive leadership: ability to build, motivate and align a united, high-performing team.
• The ability to work collaboratively and build relationships with different teams.
• Experience organizing, coordinating and supervising contact center operations with focus on quality and results.
• Good reporting and performance-monitoring skills.
• Experience in budget control and financial follow-up.
• The ability to forecast, plan and manage FTE requirements according to business needs.
• Analytical and problem-solving skills.
• A high level of responsibility, organization and attention to detail.
• The ability to work independently, take ownership and manage multiple priorities effectively.