锦鲤求职岗位描述
Job Description:
The Customer Project Manager role is the primary customer commercial contact for existing business. S/he ensures all project-related activities such as project planning and coordination with interfaces and is responsible for release management, supplier management activities. Responsibility for achieving project objective and targets (time, cost, spec., scope, quality, procurement, profit, budget) incl. escalation if project target is at risk. Professionally apply project management processes, methods and tools, manage interface between customer and project team.
Primary customer commercial contact for existing business: reporting progress, discussing new proposals, negotiating scope & committing achievable delivery dates, supporting contract negotiations, T&Cs discussions with Sales/Legal, aligning with ART
Issues Quotes & prepares invoices
Issuing Purchase Orders of project
Commercial interface into the business: Financial reporting of projects, creating opportunities in C4C (Salesforce equivalent), maintaining forecasts in PPM
Responsibility for achievement of the PM-KPI’s (cockpit chart completeness and consistency, OTD, EBIT)
Project Budget Cost Tracking
Milestone Planning for projects and releases
Work in collaboration with a dedicated Customer Kanban Team, either via a Team Product Owner or in team leadership
If no TEAM Product Owner is installed then there are additional responsibilities:
Setup project team
Lead intercultural and interdisciplinary project team
Interface PPQA (e.g. Release, Hotfix, PreQIC, KIR)
Project-related coordination of Audits / Certification
Initiate a project by setting-up a Project Charter (PjC) and a Project Management Plan (PMP), Set-up projects (e.g. project card)
Maintain internal project management artifacts / processes, Risk management, PrjMan PEP related, Change Management, Lessons learned
Align with POs as technical responsible of the definition of what is delivered (what does the customer want/need)
Estimate, specify and adapt the planning (time, budget)
Responsible for change management affecting the project
Approval of project-related change requests
PI Planning being the commercial voice of the customer. Providing inputs for prioritization to Product Owners, promoting customer centricity in the organisation.
Collect / enter generic customer requirements into appropriate tool and ensure completion of requirements evaluation
Bringing Market needs to Product Management
Customer program level planning, working with ARTs & People Leads on resources to deliver projects, planning resource demand in PPM
Leading quote creation, working with the team to prepare cost estimates and scope description, work with SCO to create quote & get approvals in IT4S (Commercial IT Toolset)
Job Qualification:
Advanced experience in Release Management
Deep understanding of Product Engineering / Development Process (PEP)
Very good Project Management & organizational skills
Good commercial/ financial management skills
Result-orientation
Basic domain-specific skills
Strong communication & cooperation skills on different levels
Problem solving & conflict handling skills
Support lean-agile mindset
Knowledge of scaling lean and agile, lean and agile methods (e.g. SAFe, Scrum, Kanban, inspect & adapt, OKR)