Senior Technical Service Engineer - RESS (UK)

岗位职责
1. Provide remote and on-site after-sales technical support for residential energy storage products across the UK, troubleshooting and resolving customer technical issues.
2. Collect and consolidate product and quality issues reported from the field, and escalate relevant findings to headquarters teams for further analysis and resolution.
3. Maintain localized FAQs and on-site operation guidelines, and implement repair and technical manuals provided by headquarters.
4. Deliver new product and technical training to local channel partners and installers.
5. Collaborate closely with local sales teams to manage urgent after-sales issues and customer complaints, ensuring smooth project delivery and a positive customer experience.

岗位要求
1. Bachelor’s degree preferred；Background in Electronic Engineering, Automation, or another relevant technical discipline is preferred.
2. A minimum of 2 years of experience in technical support, technical service, or field after-sales service.
3. Willingness to travel within the UK as required for on-site technical support.
4. Fluent written and spoken English; Chinese language proficiency is a strong plus.
5. Experience in residential energy storage, solar PV, inverters, batteries, or related renewable energy technologies is preferred.