锦鲤求职岗位描述
职业介绍:
Job Description:
This job is based in Satair, if you want to know more about our business, please click here to find out more.
Job Objectives
Focal point for the China customers for material order related actions in the Material, Logistics and Suppliers organization.
Provide reliable world class customer support and handling of aircraft spare parts requirements, for SATAIR’s customers, in accordance with SATAIR’s values, processes, goals, and strategies.
Hear customer voice and drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services.
Continuous contribution to greater efficiency related to this position.
Primary Responsibilities
Participate in and contribute to a high performing Customer Resolution Services Team
Participate in and contribute to a high performing cross functional Customer Account Support Team
Responsible and proactive management of the customer specific open order book
Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
Handle quotations and customer orders pertaining to SATAIR products including timely follow up on quotations, claims and orders in accordance with our KPI’s
Maintenance of customer records
Support organization in securing on-time material delivery to meet customer expectations
Positively participate in the promotion of cross and up-selling strategies towards growth accounts
Train and Support our customers in using our e-commerce platforms (SATAIR Market)
Strong engagement in implementation of digital solutions and involvement in trouble shooting from customer & system user perspective.
Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
Secondary Responsibilities
Participate in external key customer meetings as per agreement with the Manager
Participate in customer coordination meetings/open order book meetings as per agreement with the Manager
Participate in periodic functional and cross-functional activities (eg.. projects, meetings etc) as per agreement with the Manager
Maintenance and development of the customer service quality level
Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
In addition to an assigned portfolio of customers, which may change, assist other account teams and regions as workload and work distribution priorities demand proactively and as per agreement with Manager.
Job Requirements
Diploma with 2 or more years' of customer service experience within a similar sized organization
PC literacy including word processing, spreadsheets and databases, is essential.
Language skills: fluent in both written and spoken English and Chinese(Mandarin)
Experience working with SAP and Freshdesk is an advantage.
Candidates with basic shipping and/or aviation knowledge is an advantage.
Proactive, customer oriented attitude and working style for both internal and external customers.
Proactively take initiatives to ensure customer satisfaction.
Ability to understand your customers to develop and propose creative solutions to issues.
Attention to detail.
Ability and willingness to work under pressure in a fast-paced environment.
Good dispute resolution skills.
Service minded, structured, flexible and cooperative.
Superior communication skills
Intercultural understanding.
Analytical skills
Ready for changes
这份岗位要求你具备对潜在合规风险的敏锐意识，并且承诺以正直诚信行事——因为这是公司取得成功、维护声誉与实现可持续发展的基础。
公司:
Satair (Beijing) Co. Limited
Contract Type:
永久的
经验水平:
专业的
职位类别:
Material Support & services <JF-CS-MS>
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