Cargo Customer Solutions Manager

Role Introduction

Reports to: Head of Cargo Global Partnerships & Customer Solutions

Drive the design, development and implementation of specialised cargo customer solutions that address evolving market trends and customer needs. Working across Cargo Commercial, Service Delivery, Marketing and Global Partnerships, you will shape solution portfolios from concept and commercialisation through to service delivery.

Lead product research, market analysis, roadmap development and implementation projects while building strong relationships with shippers, freight forwarders and service providers. Using data and analytics, you will identify opportunities to improve product performance, profitability and customer value. Your work will help deliver meaningful solutions that strengthen Cathay Cargo's position in the market and create impact for customers around the world, moving people and businesses forward.

Key Responsibilities

Lead the research, development and management of specialised cargo customer solutions across the full customer journey from sales to service delivery

Conduct market and competitive analysis to identify customer needs, industry trends and differentiating solution opportunities

Define product development priorities, build commercial cases and establish roadmaps that support business growth

Manage projects and coordinate cross-functional stakeholders to ensure timely implementation of product enhancements and new solutions

Partner with Cargo Service Delivery teams to ensure customer solutions and operational processes meet commercial requirements

Evaluate emerging technologies and recommend opportunities to improve efficiency and effectiveness in solution delivery

Build and maintain relationships with shippers, freight forwarders, service providers and other key stakeholders to identify business opportunities

Support supplier engagement and negotiations to help secure favourable outcomes for Cathay Cargo

Equip sales teams and global partners with the knowledge, tools and messaging required to promote customer solutions effectively

Lead data analytics initiatives and use business insights to drive continuous improvement in product performance and profitability

Requirements

University degree holder

A minimum of 8 years' experience in a cargo discipline

Bring experience in sales and product management, preferably within a freight forwarding company or airline

Knowledge of cargo sales and solution development is advantageous

Project management experience is advantageous

Demonstrate strong analytical and numerical capabilities

Show proven leadership abilities and the capability to build high-performing teams through engagement and empowerment

Collaborate effectively across teams, including virtual team environments, and perform well under pressure while delivering results

Demonstrate strong cultural awareness and the ability to work effectively with internal and external stakeholders

Possess strong presentation skills and excellent spoken and written English, alongside a willingness to learn and take on new initiatives

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.