锦鲤求职岗位描述
Roles & Responsibilities:
1. Routine Technical Support – Provide pre-sales, sales-cycle, and after-sales technical support to end customers and resellers. This includes customer needs analysis, technical solution preparation, product demonstrations and testing, project implementation, application training, and technical issue resolution. Work with sales teams and partners to move projects forward and support customers in the effective use of the products.
2. Key Account Support – Take responsibility for or participate in the ongoing technical follow-up of key accounts in Vietnam. Understand their business scenarios, product usage, and major technical needs, and coordinate sales, headquarters technical teams, R&D, and other resources to resolve issues and support project delivery. Monitor product adoption and service experience to support long-term customer relationships and sustainable business growth.
3. Technical Enablement – Deliver technical enablement for resellers, covering product knowledge, solutions, pre-sales solution, project implementation, and after-sales service. Help relevant personnel develop the ability to carry out technical work independently and promote the replication of proven experience and methods across teams and channels.
4. Technical System Development – Based on the needs of the Vietnamese market and the local team, participate in and promote the development of reseller and internal technical systems. Continuously develop and document technical processes, service standards, solutions, training resources, knowledge bases, and project practices to improve the standardization, repeatability, and sustainability of local technical services.
Qualifications and Skills:
1. Education: Bachelor's degree or above in Mechanical Engineering, Manufacturing Engineering, Mechatronics, Automation, Mold Design and Manufacturing, or another relevant field.
2. Professional Experience & Technical Capability: At least 3 years of experience in CAD/CAM software application, technical support, technical consulting, or a related engineering role. Familiarity with mechanical design, mold design, CNC machining, or related manufacturing scenarios is required. Experience with mainstream CAD/CAM software such as AutoCAD, SolidWorks, Autodesk Inventor, Siemens NX, PTC Creo, or Mastercam is preferred. Hands-on experience with ZWCAD or ZW3D is an advantage.
3. Channel Experience: Familiarity with software channel business models and an understanding of the roles and collaboration among vendors, local teams, and resellers in pre-sales, project implementation, and after-sales service. Experience working for a CAD/CAM software vendor, reseller, or distributor, as well as experience in reseller technical support, channel enablement, or channel technical system development, is preferred.
4. Competencies: Strong communication, product presentation, technical analysis, and problem-solving skills, with the ability to understand customer needs and develop appropriate technical solutions. Strong teamwork, project follow-up, and knowledge-sharing capabilities, with the ability to summarize, document, and replicate practical experience.
5. Language Skills: Native Vietnamese. English proficiency at CEFR B1 level or equivalent certification, or a TOEIC score of 400 or above. Chinese communication skills are an advantage.
6. Other Requirements: Ability to accommodate moderate-frequency business travel within Vietnam for customer projects, reseller support, and marketing activities.
Others
1. Competitive salary, allowances, and performance bonus.
2. Based in Hanoi, with travel to other cities when necessary.
3. Public holidays, annual leave, insurance, and other benefits in accordance with local laws, regulations, and company policy.