锦鲤求职岗位描述
岗位职责
Position Statement
The Manager, IT Field Services, Hotel Technology Innovation & Solutions serves as Hilton's regional technology business partner across Greater China & Mongolia, focused on driving the successful adoption, deployment support, and business integration of Hilton technology initiatives within hotels.
The role works closely with corporate technology, operations, and cross-functional business teams to promote awareness, readiness, adoption, and value realization of approved technology solutions and digital transformation initiatives. Rather than owning solution design or technology delivery, this position focuses on change management, stakeholder engagement, communication, training, and continuous improvement to help hotels maximize business outcomes from technology investments.
What will I be doing?
• Drive adoption of Hilton-approved technology initiatives across hotels in Greater China & Mongolia.
• Act as a liaison between hotel operations, field services teams, and corporate technology organizations.
• Promote awareness, readiness, and successful use of new technology solutions.
• Support deployment activities through communication, training and stakeholder engagement.
• Serve as SME for Microsoft 365, Copilot, Teams, SharePoint, OneDrive and Viva.
• Monitor adoption and user feedback.
Leadership Responsibilities
• Provide coaching and guidance to hotel and area technology leaders.
• Help adoption of regional digital capabilities and innovation mindset.
• Support succession planning and development of future technology talent in the field.
Success Measures
• Increased adoption and utilization of Microsoft 365 and Copilot.
• Successful execution of change management plans.
• Positive stakeholder engagement.
岗位要求
What are we looking for?
• Bachelor degree in Information Technology, Business Systems or related discipline.
• 5-8 years of experience in technology adoption, change management, digital workplace transformation, project coordination, business engagement, training, communications, or related fields.
• Demonstrated success driving user adoption and business readiness for enterprise technology initiatives.
• Experience influencing stakeholders and leading change across matrixed organizations.
Preferred Qualifications
• PMP, Agile, Scrum or PRINCE2 certification.
• Microsoft 365, Power Platform, Azure or Copilot certifications.
• Experience in hospitality, travel or service industries.
• Experience with AI, automation, analytics and digital workplace modernization initiatives.
• Prosci Change Management Certification or equivalent organizational change management experience is a plus.
• Experience supporting digital transformation initiatives within hospitality, travel, or service-oriented organizations.
Language Requirements
• Fluent written and verbal communication skills in both English and Mandarin Chinese.
• Ability to effectively facilitate executive discussions, workshops, presentations, and stakeholder engagements in both English and Chinese.
• Ability to prepare business cases, project documentation, executive presentations, and change management communications in both English and Chinese.
• Experience working within multinational and multicultural business environments is preferred.
What will it be like to work for Hilton?
Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!