(Senior) Customer Experience Officer

岗位职责
The successful candidate will be responsible for customer service and customer relations for Sino’s shopping malls, Grade A office buildings and luxury housing estate.

Handle daily operations and management of the customer service center, including communication with residents and tenants by coordinating with different departments;

Maintain good relationships and communication with residents and tenants including but not limited to organizing different tenant activities and events;

Respond to customer complaints, following up and summarizing feedback for various departments;

Organize and carry out customer satisfaction surveys and track the results of improvement measures;

Implement and maintain the customer service system and platform;

Complete other tasks as assigned

岗位要求
University graduates in customer services or hospitality disciplines

3 year’s relevant experience in customer service or hospitality industries, candidates with work experience in luxury shopping malls and housing complexes will be an advantage

Pleasant, proactive and with strong customer service mindset

Independent and with experience in handling emergency situations

Good command of both written and spoken Cantonese, English and Putonghua

Candidates with more experience can be considered as Senior Customer Experience Officer