Field Service Engineer

在 ABB，我们致力于帮助各行业以更精简、更清洁的方式运营，而这离不开这里的每一个人。您将有能力领导众人、收获成长助力，并为我们共同创造的影响而感到自豪。加入我们，共同驱动世界运转的力量。​​​​

该职位隶属于
Sales Support Manager - Customer Support

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Your role and responsibilities

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility.

The work model for the role is: onsite

This role is contributing to the Local Division_MO_MOIM - IEC LV Motors_China in Shanghai. Main stakeholders are after sales service department .

You will be mainly accountable for:

Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.

Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.

Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.

Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.

Qualifications for the role

You are highly skilled in listen to customer voices and solve customer problems .

Possess an enhanced knowledge of the IEC motor.

You are passionate about resolve customer issues and support sales business.

Bachelor's degree or above ，and have a demonstrated track record in mechanical design and electrical and electronic engineering

You are at ease communicating in English.

More about us
The IEC Low Voltage Division is a technology leader delivering a full range of energy-efficient low voltage motors, including ultra-efficient solutions such as IE5 SynRM (synchronous reluctance motors). Through a global footprint, domain expertise and rugged designs, the Division provides reliable technology that improves efficiency and productivity even in the most demanding applications.

建设一个更清洁、更智能的未来，需要各种各样的头脑：好奇心、勇气和创造力。正因如此，我们欢迎背景和经验各异的人才。

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