Castrol ERP Delivery Manager

Entity:
Technology

Job Family Group:
IT&S Group

Job Description:

Job Purpose

The ERP Delivery Manager is accountable for leading the successful delivery, implementation, enhancement, and ongoing optimization of Enterprise Resource Planning (ERP) solutions across Castrol. The role ensures ERP products and services are delivered in alignment with business strategy, operational requirements, and technology standards, enabling efficient and standardized business processes across functions including Supply Chain, Finance, Procurement, Manufacturing, and Logistics.

Working closely with business leaders, technology teams, vendors, and implementation partners, the ERP Delivery Manager drives delivery excellence, oversees ERP roadmaps and programmes, and ensures ERP platforms deliver measurable business value while maintaining operational stability, compliance, and user satisfaction.

Key Accountabilities

ERP Delivery Management

Lead the delivery of ERP programmes, projects, enhancements, and releases across multiple business functions.

Develop and maintain ERP roadmaps aligned with business priorities and enterprise technology strategies.

Ensure successful implementation of ERP solutions, upgrades, integrations, and transformation initiatives.

Manage delivery scope, schedules, resources, risks, dependencies, and milestones to ensure successful outcomes.

Drive Agile and hybrid delivery methodologies to maximise business value and delivery effectiveness.

Ensure ERP solutions are delivered in accordance with enterprise architecture, security, and compliance requirements.

Business Partnership and Stakeholder Management

Partner with business leaders to understand strategic priorities and translate them into ERP delivery plans.

Act as the primary liaison between business stakeholders, technical teams, implementation partners, and external vendors.

Build strong relationships across Finance, Supply Chain, Procurement, Manufacturing, Logistics, and other business functions.

Manage stakeholder expectations and ensure alignment between delivery outcomes and business objectives.

ERP Operations and Service Excellence

Ensure ERP services operate effectively with high levels of availability, performance, resilience, and user satisfaction.

Monitor service performance and delivery metrics to drive continuous improvement.

Ensure effective incident, problem, change, and release management practices are in place.

Support operational governance and service management processes aligned with ITIL principles.

Resource and Vendor Management

Manage internal delivery teams, external partners, system integrators, and ERP vendors.

Oversee vendor performance and service delivery against agreed contractual and operational commitments.

Ensure effective resource planning and allocation across ERP initiatives.

Foster collaborative and productive relationships with strategic delivery partners.

Financial Management

Develop and manage ERP programme and operational budgets.

Monitor expenditure, forecasts, and investment performance against approved business cases.

Ensure optimal use of delivery resources and technology investments.

Provide accurate financial reporting and recommendations to stakeholders and leadership teams.

Continuous Improvement and Transformation

Drive ERP modernization initiatives that improve business processes, operational efficiency, and user experience.

Identify opportunities for automation, simplification, process standardisation, and technology innovation.

Champion continuous improvement across ERP delivery and support functions.

Support organizational change management and user adoption activities associated with ERP transformation.

Leadership and Team Development

Lead and mentor delivery teams, creating a culture of accountability, collaboration, and excellence.

Develop delivery capabilities, standards, and best practices across ERP programmes.

Promote knowledge sharing, continuous learning, and innovation within the team.

Support the growth and development of delivery professionals and subject matter experts.

Education (Desirable)

Bachelor’s degree in information technology, Computer Science, Engineering, Business Information Systems, or a related discipline.

Project Management, Agile, Scrum, SAFe, PRINCE2, PMP, or equivalent professional certification.

ERP platform certifications (SAP, Oracle, Microsoft Dynamics, or equivalent).

Experience

Significant experience managing ERP programmes, projects, and product delivery in large, complex organizations.

Proven experience delivering ERP implementations, upgrades, migrations, and business transformation initiatives.

Strong understanding of ERP processes across Finance, Supply Chain, Procurement, Manufacturing, Logistics, and related business functions.

Demonstrated experience managing cross-functional and globally distributed teams.

Experience managing vendors, system integrators, and third-party delivery partners.

Strong track record of budget management, financial governance, and resource planning.

Experience managing risks, dependencies, and stakeholder relationships across complex programmes.

Preferred

Experience leading large-scale SAP S/4HANA, SAP ECC, Oracle ERP, or Microsoft Dynamics transformation programmes.

Experience working within global matrix organizations.

Experience with cloud-based ERP platforms and digital transformation initiatives.

Skills & Competencies

ERP Delivery Leadership

Leads complex ERP programmes and initiatives, ensuring successful delivery of business outcomes through effective planning, execution, governance, and stakeholder engagement.

ERP Functional Knowledge

Demonstrates strong understanding of ERP business processes and how technology supports end-to-end operations across Finance, Supply Chain, Procurement, Manufacturing, and Logistics.

Programme and Project Management

Applies programme and project management methodologies to deliver high-quality solutions while effectively managing scope, cost, risk, and timelines.

Stakeholder Management

Builds trusted relationships across business and technology communities and effectively influences stakeholders at all organizational levels.

Financial Management

Optimises investment decisions, manages budgets, and ensures ERP delivery activities achieve the best value, cost, and risk outcomes.

Operational Excellence

Ensures ERP platforms are stable, resilient, compliant, and capable of supporting critical business operations.

Agile Delivery

Applies Agile, Lean, and continuous improvement principles to accelerate delivery and improve business value realization.

Vendor and Partner Management

Effectively manages external suppliers, implementation partners, and ERP vendors to achieve agreed delivery and service outcomes.

Leadership and Collaboration

Creates high-performing, collaborative teams while coaching and mentoring others to achieve their full potential.

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Agility core practices, API and platform design, Business modelling, Cloud Platforms, Configuration management and release, Data design, Dialogue enablement, Empowering Others, Influencing, Managing change, Marketing strategy, Measurement and metrics, Performance management, Software Design and Development, System Design, User Experience Design, 长期规划, 福利管理, 简易化, 客户咨询, 利益相关者管理, 设计思维, 数据分析, 数据管理 {+ 5 more}
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