(HK) Head of Operations - Branch

Responsibilities:

Lead the overall strategy for Futu’s HK physical branch network. Develop data-driven models for site selection, store positioning, and opening cadence to drive healthy network expansion and performance growth.

Build a robust store manager talent pipeline, covering recruitment, training, performance appraisal, and succession planning to ensure a professional and stable management team.

Design and implement the operational management framework for physical stores, including SOPs, business analytics, and compliance controls, to ensure standardized and refined operations.

Oversee branch KPIs, monitor operational data, and optimize resource allocation to resolve cross-store pain points, enhancing overall efficiency and customer satisfaction.

Act as the liaison between HQ and branch operations, ensuring strict adherence to SFC regulations and internal compliance standards

Requirements:

Bachelor’s degree or above, with 5+ years of management experience, preferably in offline chain retail operations. Background in the financial sector (Securities/Banking/Insurance) is highly preferred.

Familiar with the HK/US stock market; personal trading experience is a plus, demonstrating an understanding of investor needs and service scenarios.

Fluent in Cantonese, Mandarin, and English to manage multi-lingual teams and serve diverse clients.

Strong strategic thinking, team leadership, data analysis, and problem-solving skills with high resilience under pressure.

Must hold (or obtain before probation) SFC Type 1 and/or Type 4 Licence.

Flexible to work on weekdays, weekends, and public holidays.