Customer Application Engineer

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该职位隶属于
Chapter Leader Product Management

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Your role and responsibilities

In this role you will have the opportunity to share best practices & know-how of customer applications for the Critical Power (ELSP) portfolio, developing standards & guidelines to translate requirements into optimized, value-driven solutions, while continuously building capabilities through coaching and mentoring.

This role is contributing to the EL Smart Power business in Xiamen China.

You will be mainly accountable for:

Ensure the Customer Application Engineering Chapter mission is delivered

Integrates extensive technical expertise with market and business understanding

Acts as a mentor, fostering collaboration and innovation across teams

Build and nurture expertise in customer applications, solution architectures, market segments, channels, and customer value propositions for the Critical Power (ELSP) portfolio

Develop and maintain standards, methods, tools, and best practices for customer application engineering

Own and continuously evolve application knowledge, key use cases, reference architectures, and reusable solution frameworks

Foster a strong customer-, segment-, and market-oriented mindset, enabling effective support to Sales and customers

Drives cross-functional coordination for strategic applications, act as a subject matter expert

Promote effective collaboration and knowledge exchange with Sales, Product Management, R&D, and other Agile Units

Support business growth through driving ABB products being specified and customer requirements influenced and satisfied

Qualifications for the role

Bachelor's or Master's degree in Electrical Engineering, Power Electronics, Energy Systems, or equivalent

Proven experience in Critical Power, UPS, Energy Storage, Power Conversion, or related applications

Strong understanding of customer applications, solution architectures, market segments, and channel dynamics

Proven ability to translate customer requirements and application challenges into differentiated solutions and compelling customer value propositions and in line with Critical Power business strategy

Experience supporting Sales organizations through technical consulting, customer engagement, and channel enablement

Demonstrates accountability, collaboration and adaptability on critical tasks and within the work environment

Experience defining standards, methodologies, tools, and best practices within a technical organization

Strong ability to operate and influence across complex stakeholder networks, including EPCs, consultants, end customers, channel partners, Sales, Product Management, and R&D

Excellent communication, presentation, and influencing skills, with proven ability to engage customers, understand application challenges, and articulate value-driven solutions

Sounds experience on MV connected critical power systems and associated Grid Codes

Experience on defining and delivering solutions to OEM customers

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and

manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

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