AVP - CRM (Full-stack)

Demonstrate strong ownership, accountability, and communication. Deliver campaign automation software and tooling as an individual contributor. Apply state-of-the-art AI technologies to solve real business problems. Deliver to tight timelines with high quality and a continuous improvement mindset. Take ownership of learning and development in partnership with your line manager. Minimum 8 years of hands-on experience in software engineering, CRM, or data analytics, with demonstrable delivery of production-grade applications (full software development lifecycle). PhD or Master's or Bachelor's degree in computer science, software engineering, data science, mathematics, statistics, or a related quantitative discipline (or equivalent practical experience). Build a strong understanding of the business domain, strategy, functional priorities, and required technical capabilities. Deliver high-quality outcomes through effective planning, stakeholder management, and quality controls. Contribute to measurable team process improvement goals. Design, develop, and integrate AI components into campaign automation solutions, including prototyping, evaluation, and iteration to meet business outcomes. Process Efficiency and Controls Implement QA/ QC controls to ensure compliance and continuous improvement. Role-model the Group Values: We Value Difference, We Succeed Together, We Take Responsibility, We Get It Done. Maintain integrity and comply with HSBC standards on conduct, compliance, and Resilience Risk. Complete all required functional and Group/Region-mandated training. Support delivery of functional training where required.