Retail Manger, SAPAC (6 months contract)

世界上最古老的高级皮具品牌

Delvaux 创立于 1829 年，是一个真正的比利时品牌。事实上，它甚至诞生于比利时王国之前，而比利时王国仅在其成立一年后，即 1830 年。

Delvaux 由富有创新精神的 Charles Delvaux 在布鲁塞尔创立，凭借其精湛的技艺、精益求精的工艺以及卓越的品质，Delvaux 近两个世纪以来始终引领着奢华皮具的潮流。

Delvaux 视频 http://www.youtube.com/watch?v=I0j0zMebgbI

Main Responsibilities:

Store Management:
Support retail operation across SAPAC with primary focus on SEA boutiques. Ensure business performance and development of Delvaux Stores in national-wide. Promote best practices and training of the staffs.

In charge and supervising all retail daily operation to ensure smooth operation.

Ensure the annual achievement of KPI (CRM, Conversion, UPT, SPT). Provide feedback, coaching and direction on performance improvement of sales team.

Provide weekly and monthly qualitative and quantitative sales feedback to the Commercial Director; and work with store leaders on the sales improvement plan.

Ensure merchandise to be in top condition, work on procedures to prevent any stock lost or counterfeit product in the store.

Support the after sales service support (ASS), ensuring highest level of customer satisfaction through efficient handling of cases and complaints.

Responsible for store openings and relocations.

Support on store staff recruitment, and ensure proper growth among all retail staffs.

Collaborate with CRM manager to enhance CRM tools and organizing in store events to build brand awareness.

Strong connection with relevant third party to attract high potential prospects

Training & Coaching:
Work closely with HQ to obtain training support and execute locally to enhance customer service and product presentation. Ensure all training tools provided are used at the store level.

Coach and mentor Store Managers/ Store In charge: Serve as a role model, develop managerial skills, promote staff development & teambuilding, and support a constant feedback culture and delegation of responsibilities.

Merchandising:

Constant feedback on product quality, market trend, price position to enhance product development. Work closely with Merchandising Manager to ensure an efficient and appropriate assortment per boutique and request replenishment or urgent reallocation when needed

Visual Merchandising:

Ensure stores up hold VM standards and present merchandise in a manner that will maximize sales and achieve optimum merchandise turn, and is reflective of brand’s corporate direction.

Finance
Support in providing business analysis & presentations for internal and external meetings

Review market trend and competition

Marketing / Communication
Work closely with the Mark/ Comm department to develop and implement effective marketing strategy for Brand awareness, Client’s recruitment and sales efficiencyRequirement:

Bachelor Degree or above in business management field

At least 7 years of retail management experience with a strong understanding of KPI’s and multi-unit management in Fashion and Luxury industry

Empathetic, positive, result-oriented and with an entrepreneurial spirit with leadership capabilities, to develop the business

Good team player

Attention to details and be able to manage time efficiently with good project management ability

Resourceful and strong analytic skills for proactive problem solving and for improving the store management on a continuous basis

Good Excel/Powerpoint skill

Good communication skill (best to comprehend Mandarin and Cantonese), strong spoken and written English

Be able to travel frequently