BRAND AMBASSADOR

历峰集团 (Richemont) 是全球奢侈品行业的领导者之一，旗下拥有多个专门从事珠宝、手表和高端配饰的品牌。 每个品牌都自豪地体现了风格、品质和工艺的传统，历峰集团致力于保留每个品牌特有的传承和特色。 同时，我们致力于通过持续的创造力，创新和设计符合我们品牌价值观的新产品。

The Brand Ambassador serves as the primary contact for eCommerce clients, representing Richemont Brands across various communication channels (telephone, email, social media, etc). This role handles service, sales, and after-sales requests, ensuring adherence to Richemont Quality Standards and embodying our Maisons’ identity and vision. The Brand Ambassador delivers personalized luxury service, accommodating customer inquiries and sales needs in a demanding environment.

KEY RESPONSIBILITIES

I. Client Interaction & Service Management

Manage inbound and outbound customer interactions, providing brand information, collecting client feedback, and answer diverse customer inquiries regarding product availability, characteristics, and service.

Cultivate client relationships through exceptional service and personalized clienteling plans.

Collaborate with the Customer Service team for repairs and after-sales.

II. Sales & Commercial Performance

Drive sales and achieve objectives through professional client interactions across all channels.

Utilize selling and negotiation skills to understand client needs and close sales.

III. Data & System Operations

Process data accurately in systems, adhering to group data security policies.

Escalate emergency system issues and report findings for system improvement to the team leader.

Support usability and user acceptance testing for digital platforms, reporting system improvements.

IV. Market & Brand Knowledge

Stay updated on Maison & Group activities (events, CRM, media) to engage clients.

Maintain general knowledge of competitors.

V. Professional Conduct & Feedback

Adhere to company policies and procedures, maintaining a professional Group image.

Identify and report client satisfaction trends to the team leader.

SKILLS

Fluent in English, Cantonese and Mandarin, with good command of written Chinese and English

Customer service and sales oriented.

Conscientious, patient, flexible, polite, and a keen team player.

PROFILE

Experience in retail sales or customer service in the luxury industry, or

Experience in contact center/e-commerce related activities

PC Literacy: MS Office, reporting and other Client Relation Centre tools such as Salesforce and SAP CRM are preferred.

Ability to work flexible shifts

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