System Engineer

Implementation and deployment

Assist with the design and configuration of the software that manages our robot fleets and fulfillment solutions

Deploy client system solutions on Linux servers and manage databases using SQL

Close out implementations against the project closing checklist

Integration and testing

Run API and functional testing sessions with clients to integrate Geek+ systems with client systems

Drive and participate in System Integration Testing (SIT) and User Acceptance Testing (UAT), using these cycles to take over system knowledge from the implementation team

Post-launch support

Provide remote and onsite hypercare after go-live, including hardware, software, and network troubleshooting and firmware upgrades

Respond to customer inquiries and track each issue through to resolution within agreed timelines and SLAs

Develop training materials and SOPs for system operation, fault recovery, and exception handling

Communication and collaboration

Communicate with clients by phone, email, and chat, providing clear written instructions and technical documentation

Facilitate and drive cross-functional collaboration, including coordination with overseas teams as needed

Required Qualifications

Bachelor's degree in Management Information Systems, Industrial Engineering, Mechanical Engineering, Electrical and Computer Engineering, Computer Science, or a related field

Professional working proficiency in both Mandarin and English, spoken and written

Hands-on experience with SQL and Linux

Proficiency with Microsoft Office and online collaboration tools

Willingness and ability to travel domestically within the Americas up to 75% to support client projects

Strong attention to detail and a willingness to learn

Preferred Qualifications

Internship or professional experience in software, hardware, or network product support

Exposure to or working knowledge of Redis, Nginx, Postman, RESTful APIs, JDK, and cloud platforms

Experience with WMS, WES, MES, or WCS systems