锦鲤求职岗位描述
1. Training Planning & Development:
- Collaborate with HR, Retail & Commercial teams to develop comprehensive annual/quarterly training plans covering BTQ & Retail Corner new opening training, product knowledge, sales techniques, and customer service excellence programs.
- Design and organize Coffee Culture related activities (e.g., coffee tasting sessions, barista skills workshops) aligned with OP planning to enhance brand ambassadorship.
- Execute Nestlé & Nespresso HQ's mandatory training programs (compliance, brand standards, sustainability initiatives).
- Conduct training needs analysis through surveys, performance data, and stakeholder feedback to identify skill gaps.
2. Training Execution & Delivery:
- Execute training activities according to the training calendar, including classroom training, on-site coaching, e-learning modules, virtual sessions, and new employee onboarding programs.
- Provide hands-on coaching at retail touchpoints to reinforce learning and ensure consistent brand experience delivery.
- Source and manage internal & external training resources (trainers, vendors, platforms) to optimize training delivery results.
- Facilitate train-the-trainer programs to build internal capability and knowledge transfer within retail teams.
3. Assessment & Evaluation:
- Design and implement training effectiveness evaluation frameworks.
- Assess retail employees' competencies through written tests, practical assessments, mystery shopping feedback, and on-the-job observations.
- Share assessment results with retail management to identify skill gaps, development opportunities, and high-potential talent for succession planning.
- Develop and execute improvement action plans based on evaluation insights to continuously enhance training quality.
4. Training Administration:
- Manage comprehensive training documentation: maintain training records, attendance tracking, certification status, and compliance data in LMS/HRIS systems.
- Create new training content (presentations, handouts, videos, e-learning modules) aligned with brand guidelines and learning objectives.
- Continuously update existing training materials to reflect new products, promotions, policies, and best practices.
- Translate and localize HQ training resources for China market relevance and cultural appropriateness.
- Prepare training reports and analytics for management review and budget planning.
Key Experiences:
• Minimum 3-5 years of training experience in retail industry, preferably in luxury retail or premium consumer goods
• Proven track record in designing and delivering impactful training programs
• Experience in new store opening training and retail operations
• Strong facilitation and presentation skills with diverse audiences
• Experience in training needs analysis and program evaluation
• Cross-functional collaboration experience with HR, Retail Operations, and Sales teams
• Bachelor's degree or above required
• Passion for coffee and premium brand culture
• Fluent in English (written and spoken)