Distributor CFSC Executive

To act as the day-to-day Supply Chain interface between Nestlé and assigned customers, ensuring effective operational collaboration and contributing to reliable order fulfilment, product availability and customer service performance. The role manages day-to-day order fulfilment activities, monitors customer orders, inventory and replenishment-related information, identifies service risks and exceptions, and coordinates timely corrective actions with customers and internal stakeholders.

1. Analyse customer ordering patterns, identifying potential out-of-stock and service risks, and coordinating timely resolution, escalation and customer communication.

2. Manage operational Supply Chain collaboration with offline retail distributors by monitoring customer inventory and replenishment performance, investigating exceptions and coordinating improvement actions with customers and relevant internal functions to enhance product availability, service level and operational efficiency, in line with the defined O2C Service Strategy

Deliver Supply Chain value creation for Nestlé and the Customer by:

- Understanding Customer KPIs, agree targets with the Customer, and report regularly against these targets

- Understanding and raise awareness of the Customer's Supply Chain and its alignment to Nestlé’s Supply Chain

- Build Distributors Trust

Drive cross functional alignment:

- In partnership with Sales and across Supply Chain, define and lead a common customer strategy.

- Be the coordinator of multi-functional teams during execution of Idea to Launch (Concept Creation to final delivery)

- Working with Sales Manager, define joint improvement plans with Customers to enhance Nestlé's "ability to win", supported by CFSC methodology

Be a Supply Chain ambassador for Nestlé and the Customer:

- Drive success of Distributor Stock Availability and downstream value chain On Shelf availability

- Use available data (daily sell out, inventory level, geographical sales, customer forecasts, etc...) to help improve forecasting and stock levels in collaboration with DSP, and continuous enhancement through E-OOP replenishment.

- Highlight the business opportunities for both Nestlé and the Customer, in creating competitive gaps through supply chain value creation.

- Drive all other Supply Chain Customer efficiency initiatives ( Cost to Serve, Collaborative Planning, CO2 & Sustainability, Customer Based Coordinators) and represent Nestlé in the industry.

Develop, Monitor and Drive the long term updates of the Market Service Strategy Model (MSSM)

- Develop, in close cross functional collaboration, a Market Service Strategy that takes into account the different types of customers and their needs, to provide them with the most adequate, cost effective services.

- Ensure compliance with the defined Service Strategy by closely monitoring its correct application and correcting any deviation

- Ensure the proper long term evolution of the Service Strategy Model through periodic reviews and reassessment of customers, as well as services offered. Also, all updates to the model must be timely communicated to all stakeholders. Coordinate, together with O2C optimization team, the training and development of SC/Sales/Finance specialists

Key Experience:

* 3+ years of experience in Customer Service, Order Fulfilment, Customer Facing Supply Chain or a related Supply Chain role

* Experience working with customers and cross-functional stakeholders

* Working knowledge of Order Fulfilment; Understand customer inventory and replenishment principles

* Experience in data analysis, KPI monitoring and issue resolution

* College/University degree preferred