锦鲤求职岗位描述
Job Description：
Ensure sustainable Customer Service Operations with a best in class service level for the customers portfolio:
- Understanding customer opeation process and KPIs and make alignment with Nestle's operation process
- Build customers' trust
Ensue sustainable Service Level with Producing Markets for on time dispatch of goods with accurate export documentation:
- Understanding suppliers' operation process and make alignments on KPIs, build data based analytics for continuous improvement
Drive the Perfect Order Cycle Approach to minimize ，all waste and complexities in the O2C flow:
- Lead internal service review with Sales, Demand & Supply planning and Physical Logistics teams, in alignment with CFSC, to ensure failures are analyzed and sustainable improvement acitions are put in place.
Be proactively collaborate and leverage automation tools & data driven management to explore opportunity for more efficient order management.
Effectively manage claims and returns process according to aligned guidelines and rules to ensure full complaince.
Ensure flawless execution of automated transactions in SAP by monitoring, analysing and fixing Idocs failures (IVC
flows).
Turn problems into opportunities for continuous improvement by cross functional corporation.
Strive for excellence by challenging status quo to improve operational efficiency
Requirements：
Computer literate (MS Office: Powder BI, Excel, Powerpoint, Word)
SAP knowledge in O2C & P2P modules are a must Fluent in English (international environment) Excellence Communication Skills
3-5 years of relevant experience in the following expertise field:
- International customer service (Import / export & transportation management knowledge)
- Incoterms, Export & Shipping documents
- Foreign Trade & Customs Relevant experience in working with the following functions is beneficial:
following areas is beneficial:
- Customer Service for import & export
- Transport
- Demand & Supply Planning
- Finance: Business Planning, budget control, cost management