Senior Business QA Manager

Provide strategic leadership for a robust horizontal testing capability, overseeing internal staff and vendor engagements across multiple initiatives delivered. Build and lead a high-performing team aligned with the principles of the Business QA capability. Directly supervise and lead the Business QA teams ensuring alignment with organizational goals. Support the delivery production line (development, testing, and implementation), ensuring digital deliverables meet business requirements and are fit for release to customers. Contribute to the successful delivery of flagship Global Change Execution Programmes. Utilize external data sources and industry trends to ensure cross-browser and device coverage accurately reflects customer usage, standardizing processes while accommodating regional nuances. Provide direct leadership to a team of up to 100 FTEs and indirect leadership to vendor and partner resources within the capability. Operate within the Business QA governance structures, ensuring compliance with established standards and protocols. Identify key risks, issues, and interdependencies, providing appropriate mitigation strategies or escalating as necessary. Strong knowledge and understanding of Agile delivery methodologies and the role of QA within them. Extensive experience in customer-focused organizations, particularly in disciplines such as digital transformation or change management. Deep understanding of testing processes and practices, with a proven track record of delivering quality outcomes. Demonstrated ability to lead and develop high-performing teams, with strong performance management and team development skills. Excellent understanding of project methodologies, frameworks, and best practices. Subject matter expertise in digital channels, including technical, commercial, market, and customer considerations.