锦鲤求职岗位描述
About the role
You will lead end-to-end change and solution delivery across Policy Services and other Operations functions, driving efficiency, strengthening controls, and reducing operational friction to enable sustainable business growth.
What the role is?
Lead and oversee end-to-end project delivery, defining scope, objectives, deliverables, and success metrics.
Build and maintain project plans (timelines, milestones, dependencies) and ensure disciplined execution.
Coach and mentor junior Business Analysts, supporting development, collaboration, and high-quality output.
Lead business analysis activities, including eliciting, documenting, and validating requirements with stakeholders; translate needs into actionable plans.
Monitor project performance, risks, issues, and dependencies; provide clear governance and regular status reporting.
Ensure alignment to business objectives and identify opportunities to improve processes, controls, and customer/colleague experience.
Oversee quality assurance and promote best practices to maintain consistent delivery standards across project outcomes.
What we look for?
Minimum of 8 years’ experience in Project Management and/or Business Analysis, ideally delivering operations transformation initiatives.
Proven ability to gather, analyse, and document requirements, and translate them into delivery plans.
Working knowledge of project delivery methodologies and tools (e.g., Agile/Waterfall) and strong stakeholder governance.
Excellent communication and collaboration skills, with experience working across functions and senior stakeholder groups.
Bachelor’s degree in Business Administration, Management, or a related discipline.
Strong analytical, structured problem-solving, and attention to detail, with a focus on control-minded execution.