CLM Team Head

Collaborate with HK and SG CLM team, lead offshore CLM teams across China and Malaysia. Own site-level governance, capacity planning, and escalation management across offshore CLM teams. Driving sustainable growth. Identifies and acts on opportunities to improve efficiency in the workflow for PB clients. To guide the RM's/CSE's/RO's in identifying and documenting the information required to satisfy the Bank's KYC due diligence policies and processes. Review complex onboarding cases with ability to work on these cases independently. Work with the CDD Advisor when additional guidance on CDD policy is required. Makes considered decisions with factual and coherent recommendations, benefits and implications. Keeps colleagues and stakeholders informed, and takes accountability for following through on outstanding issues raised within the CLM team to ensure prompt and efficient delivery of service. Assists assigned internal clients to be aware of and be able to critically examine relevant policies and practices and processes to mitigate risk, ensure compliance and deliver a superior end client experience. Encourages internal client (RM/CSE's) to make best use of CLM's expertise and services by ensuring a robust understanding of the business function. Takes a pro-active approach to identifying and highlighting workflow process improvements needed to increase productivity and efficiency on an end-to-end basis. Take on any ad hoc projects or business initiatives as a senior member in CLM. Team owning responsibilities for key aspects of client onboarding and ongoing CDD reviews (periodic and event trigger reviews) to fulfil AML and regulatory requirements and internal policies for the Private Banking business. Lead and support site-level management initiatives that advance the people development agenda. Plans and prioritize their own and/or others work, to ensure alignment with business needs and efficient use of resources. Takes responsibility for completing assigned tasks to a high-quality standard. Communicates business issues, findings and solutions in a succinct, precise and target manner. Daily discretion within assigned authority. Strong teamwork initiative. Strong leadership capabilities. Subject matter knowledge of AML, regulatory compliance and controls within the banking and financial services industry. Seeks out and interprets information, evidence and gaps and uses their business and specialist knowledge to identify and highlight issues and areas of concerns. Strong understanding of the connection between the financial services industry, the regulatory environment and their business function, and assists in passing on their practical knowledge to their colleagues. Understands the nature and importance of the quality data and information needed to provide compliance assurance for the business function. Good research and communication skills. Ability to work professionally with all levels of staff and management. Strong familiarity daily office software and incoming technologies such as AI. Strong English fluency and written skills. Minimum of a B.A. degree or relevant work experience. Additional languages welcomed. Have a comprehensive knowledge of all HSBC policies and procedures (CDD, AML and Sanctions). Take personal accountability to keep their procedural knowledge up to date. Adhering strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; escalating control weaknesses. Helps their colleagues to consider the importance of risk and compliance policies and procedures and how to follow them properly. Anticipates and identifies risk, and ensures appropriate steps are taken to mitigate them with timely and decisive action. Each employee must understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically HSBC's Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.