Lead UX Designer

User research and discovery Understand the needs, goals, pain points and working practices of Dhub portal users. Conduct user interviews, workshops, usability testing, surveys and other appropriate research activities. Analyse existing workflows, support issues, operational feedback and usage data to identify improvement opportunities. Develop personas, journey maps, service blueprints and other artefacts where they add value. Ensure diverse user perspectives are represented throughout the design process. Design for usability, efficiency, accessibility, consistency and scalability. Establish clear patterns for complex forms, rules, dependencies, status indicators and workflow states. Ensure the experience supports operational controls, auditability and appropriate user permissions. Work closely with product managers, engineers, business analysts, operations teams and subject-matter experts. Facilitate design workshops and collaborative problem-solving sessions. Support agile delivery through design planning, backlog refinement, reviews and iteration. Contribute to design standards, reusable components and a consistent portal experience. Design intuitive end-to-end experiences for: Proven experience as a UX Designer, Product Designer or Interaction Designer, ideally working on internal enterprise platforms, workflow tools or operational systems. Strong experience designing complex, data-rich or rules-based applications. Demonstrable experience across the full UX lifecycle, from discovery and research through to delivery and continuous improvement. Strong knowledge of information architecture, interaction design, prototyping and usability testing. Experience simplifying complex processes and designing efficient, low-friction workflows. Ability to work effectively with technical and non-technical stakeholders. Experience using design and prototyping tools such as Figma, Sketch, Axure or equivalent. Ability to produce clear design specifications and collaborate closely with developers. Understanding of responsive design, accessibility and inclusive design principles. Strong communication, facilitation and presentation skills. A portfolio demonstrating relevant enterprise, workflow or platform design work. Desirable experience Experience designing campaign management, customer engagement, marketing operations or journey orchestration platforms. Experience with administration portals, configuration tools, workflow management or content management systems. Experience designing role-based access, approvals, audit trails and operational