Senior Business Operation Manager

工作职责

Job Summary:

Reporting directly to the Regional Head, this role acts as the operational backbone for the Overseas Long-Haul Region (Europe, Americas, ANZ, MEA). You will orchestrate the integration of Business, Marketing, and Site Operations to drive efficiency and empower commercial teams. This position requires a data-driven leader who can thrive in a high-pressure, fast-growing environment while ensuring the rigorous execution of regional strategies.

Key Responsibilities:

1. Integrated Operations Management

Holistic Oversight: Lead and integrate the management of Business, Marketing, and Site Operations across diverse long-haul markets. Ensure seamless synergy between functional modules.

Strategy Execution: Translate high-level regional strategies into actionable operational plans, ensuring alignment between HQ directives and local market execution.

2. Data-Driven Performance Monitoring

KPI & OKR Management: Possess high data sensitivity. Establish, track, and rigorously monitor regional KPIs and OKRs.

Performance Analysis: Conduct in-depth analysis of operational data to identify trends, risks, and growth opportunities. Deliver regular, insight-driven performance reports to the Regional Head to support decision-making.

3. Commercial Enablement & Efficiency

Workflow Optimization: Analyze and streamline operational SOPs to remove bottlenecks, significantly improving the efficiency and output of Business Development (BD) teams.

Resource Support: Provide operational tools, policy interpretation, and resource allocation to empower frontline BDs, directly contributing to regional revenue growth.

4. Cross-Functional Coordination

Stakeholder Management: Serve as the primary liaison between the region and HQ functions (Product, Service, Finance, etc.), ensuring efficient cross-departmental communication.

Project Delivery: Manage regional projects with a result-oriented mindset, ensuring all tasks are delivered on time and within scope.

任职资格

Qualifications:

Experience: Minimum 5+ years of experience in the travel industry; prior experience in OTA operations is highly preferred.

Global Background: Must have overseas work experience or international study background, with a strong understanding of cross-cultural business dynamics.

Internal Knowledge: Deep familiarity with Trip.com Group (Ctrip) internal processes, systems, and organizational logic is mandatory.

Resilience & Adaptability: Strong stress tolerance. Demonstrated ability to adapt and thrive in a fast-paced, rapidly evolving business environment.

Competencies: Strong logic in data analysis, result-oriented mindset, and excellent problem-solving skills.

Language: Required proficiency in Mandarin at a professional level; Professional fluency in English.