锦鲤求职岗位描述
职位描述
1、负责用车订单产品的设计和迭代，对自助化率、用户NPS负责
2、以提升国际用户体验和降低用户进线为目标，挖掘用户需求和痛点，输出解决方案并推进落地
3、负责全球用户订后详情页和对客通知等产品能力建设
4、协同研发、客服、业务、增长等团队推进项目高质量落地和订后系统闭环设计
任职资格
1、具备扎实的数据分析能力，有通过数据驱动拿到结果经验优先
2、思路清晰、具有较强的逻辑思考能力和理解能力，3年以上订单、交易产品经验
3、具有良好的沟通能力和耐心，做事积极主动，以终为始
4、主观驱动能力强，有交付意识，对业务结果负责；海外项目背景，英语良好者优先
We're looking for a Product Manager to drive the design and evolution of our ride order experience. In this role, you'll own the self-service rate and user NPS for our order products, working at the intersection of product, engineering, and customer experience to build a seamless post-order journey for riders worldwide.
What You'll Do
Own the end-to-end design and iteration of ride order products, driving improvements in self-service resolution rate and user NPS
Identify user needs and pain points across international markets, translating insights into actionable solutions that reduce inbound support contacts and elevate the overall user experience
Build and scale post-order product capabilities, including global order detail pages and customer-facing notifications
Partner closely with engineering, customer support, business, and growth teams to ensure high-quality delivery and closed-loop design of the post-order system
Minimum Qualifications
3+ years of product management experience in order, transaction, or commerce-related product domains
Strong analytical skills with a proven track record of driving measurable outcomes through data
Clear, structured thinking with strong logical reasoning and the ability to distill complex problems into actionable plans
Excellent communication and stakeholder management skills; patient, proactive, and outcome-oriented
Self-driven with a strong sense of ownership and delivery accountability for business results
Preferred Qualifications
Experience working on international or cross-border products, with English working proficiency
Background in ride-hailing, mobility, or on-demand service platforms
Hands-on experience with post-order systems, notification frameworks, or customer self-service tools