锦鲤求职岗位描述
Core Responsibilities：
Handle the conjunction of service complaint procedure before the new products launch;
Conduct front-line service (complaint case) process & procedure, service rules
formulation and release;
Optimize or iterate over existing service processes and rules through data analysis and process
implementation monitoring;
Collect feedback from the service team to help respond to related questions and improve common
process problems;
Cross-function communication and promotion, completion of process and system-logic design/debug and release, forming a closed loop mechanism.
Qualifications：
Full-Time Bachelor degree or above;
Proficient in English listening, speaking, reading and writing, English is required as the daily working language;
Proficient in various Office software, including but not limited to Office, Visio, etc;
Excellent adaptability, ability to work under pressure, good teamwork and communication skills;
Have a strong logical thinking ability, and the ability to summarize, problem-solving skills, data
analysis, etc;
PMP certification or lean 6 sigma certification is preferred;
Service industry process management experience is preferred;
Work experience in OTA industry or foreign company is preferred.