Senior Service Solution

Key Roles and Responsibilities

1. Handle the conjunction of service procedure before the new products launch.

2. Conduct front-line service team service process and procedure, service rules formulation and release.

3. Optimize or iterate over existing service processes and rules through data analysis and process implementation monitoring.

4. Collect feedback from the service team to help respond to related questions and improve common process problems.

5. Cross-function communication and promotion, completion of process design/debug and release, forming a closed loop mechanism.

Qualifications

1. Bachelor's degree or above.

2. Proficient in English listening, speaking, reading and writing, English can be used as the daily working language.

3. Proficient in various Office software, including but not limited to Microsoft Office, Visio, etc.

4. Excellent adaptability, good ability to work under pressure, good teamwork and communication skills.

5. Have a strong logical thinking ability, and the ability to summarize, quick problem-solving skills, data analysis, etc.

6. PMP certification or Lean 6 sigma certification is preferred.

7. Service industry process management experience is preferred.

8. Work experience in OTA industry or foreign company is preferred.