SNROFFCR, Quality Management, Credit Card Customer Centre, T&O

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Responsibilities

Provide specialized operational support and expertise to the Customer Centre team, ensuring efficient and effective service delivery

Collaborate with cross-functional teams to identify and implement process improvements, enhance customer experience, and drive operational excellence

Develop and maintain strong relationships with internal stakeholders, fostering a culture of collaboration and continuous improvement

Contribute to the training and development of team members, sharing knowledge and best practices

Ensure compliance with relevant policies, procedures, and regulatory requirements

Strictly follow the approved operational procedure/workflow and comply with the required guidelines and measures of Control and Compliance; to complete & meet all customers’ request within risk, compliance and quality standards.

Requirements

Minimum 3 years of relevant experience in a customer-centric operations or technology role

Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

Demonstrated ability to identify and implement process improvements, driving operational efficiency

Adaptable and flexible, with the ability to thrive in a dynamic, fast-paced environment

Commitment to continuous learning and professional development

Internal control license

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:
Taipei Hub -11F

Job:
Customer Service

Schedule:
Regular

Employee Status:
Full time