锦鲤求职岗位描述
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient,
nimble and resilient infrastructure through a strategic focus on productivity, quality & control,technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
Execute customer service center-related service quality management, including
reviewing and releasing bank-related service request forms .
Perform real-time sampling, verification, and end-of-day reconciliation to ensure the
accuracy of bank-related transactions.
Conduct monthly telephone service quality evaluations.
Requirements
Minimum 3 years of experience in a customer service or operations role, preferably in
the banking industry.
Strong attention to detail and problem-solving skills to ensure the accuracy of bank related transactions.
Proficient in using relevant banking systems and software applications.
Certifications: Internal Control, Trust (mandatory).
Derivatives license preferred.
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
Taipei Hub -11F
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time