Business Analyst ,Technology & Operations (T&O)

Overview

Technology & Operations (T&O) enables and supports the bank through a secure, efficient, and resilient technology foundation. With a focus on service quality, operational excellence, governance, people capability, and innovation, Group T&O manages core banking operational processes and delivers technology services across multiple banking channels to support business objectives.

Key Responsibilities

Provide application and production support for Institutional Banking Group (IBG), payment utility platforms, and branch service systems, with a focus on system availability and operational stability

Serve as a subject matter resource for business users, operations teams, and technology partners across local and regional markets

Support system enhancements, new functionality, and ongoing application maintenance in alignment with business priorities

Gather, analyze, and document business requirements and end‑to‑end processes, translating them into clear functional and technical specifications

Collaborate with stakeholders including business, development, quality assurance, and infrastructure teams throughout solution delivery

Facilitate discussions to ensure business requirements are accurately understood and reflected in system design and implementation

Support production incidents, participate in root‑cause analysis, and contribute to timely and effective issue resolution

Assist in monitoring system performance, capacity, and reliability against agreed service levels

Participate in Agile delivery activities such as sprint planning, backlog refinement, user story definition, and delivery tracking

Work with regional and global partners to support consistent service delivery, standards adherence, and continuous improvement

Requirements

Experience in business analysis, application support, or a related techno‑functional role supporting enterprise systems

Demonstrated ability to analyze complex business or operational processes and communicate requirements clearly

Experience in requirements gathering, process documentation, and functional specification development

Familiarity with Agile delivery methodologies and collaboration tools such as JIRA and Confluence

Exposure to Institutional Banking, payment systems, or branch operations is beneficial but not mandatory

Strong communication and stakeholder‑engagement skills, with the ability to work effectively with both technical and non‑technical partners

Ability to work both independently and collaboratively in a structured, professional environment

Location:
Taipei Hub - 13F

Job:
Technology

Schedule:
Regular

Employee Status:
Full time