锦鲤求职岗位描述
Reporting to the Branch Manager and Retail Operations & Control Department, you will be responsible for ensuring the branch operation is in accordance with the established rules and procedures, and high quality customer service is provided.
Responsibilities:
Supervise counter services of a retail branch
Ensure standard operating procedures are conformed
Responsible for branch security and well-being of the premises
Provide guidance and training to branch staff on operating issues, handle exceptions & adjustments
Assist in scheduling working hours and involve in performance management/counseling on branch operations staff
Perform cross-selling bank products to customers
To meet the challenge, you should have the following qualifications and attributes:
Degree holder with minimum 5 years or secondary education with a minimum of 8 years relevant experience, in which, 2 years must be at supervisory level
Thorough knowledge of retail branch operations and security control
Sound interpersonal and communication skills
Ability to work independently and under pressure
Good command of both written and spoken English and Chinese
Enhanced Competency Framework (ECF) on Operational Risk Management (ORM) qualification is preferable
(Candidates with less experience will be considered as Assistant Customer Services Manager)