Data Operation Support

About the Role

HKTVmall is Hong Kong's largest online shopping platform, serving millions of customers daily. As a Data Operation Support in our Network Operations Centre (NOC) team, you will play a vital role in ensuring data accuracy and system reliability across our operations. You will act as a guardian of data integrity while contributing to the adoption of AI-powered automation in our daily workflows.

What You Will Be Doing

Data Operation & Support

• Perform data entry, data verification, and data research with a high level of accuracy

• Monitor and maintain data quality across multiple systems

• Investigate and resolve data discrepancies reported by users

• Provide clerical and administrative support to the team

• Troubleshoot user issues ranging from data inconsistencies to system-related problems

• Document common issues and solutions for future reference

AI Automation

• Implement and maintain AI-powered tools to streamline data processing workflows

• Identify opportunities for automation in daily operations

• Test and validate automated processes to ensure accuracy and reliability

Other Duties

• Provide ad-hoc support as assigned by the NOC team lead

Who We Are Looking For

• Form 6 or above; Degree holders in relevant disciplines are preferred

• Fresh graduates with strong technical aptitude will also be considered

• Detail-oriented with a strong sense of responsibility

• Independent and able to work effectively under pressure

• Strong problem-solving and analytical skills

• Proficient in Microsoft Office (Excel, Word, Outlook)

• Familiarity with database concepts; working knowledge of MySQL is an advantage

• Immediately available is preferable